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Help and support for individuals
FAQs
We offer four impact investment funds - the Triodos Global Equities Impact Fund, the Triodos Pioneer Impact Fund, the Triodos Future Generations Fund and the Triodos Sterling Bond Impact Fund. All the Impact Funds are available in two different share classes, distribution and capitalisation.
You can invest from as little as £25 per month when setting up a regular monthly investment, or from £250 for a lump sum or top up.
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Every Stocks and Shares ISA or Impact Investment Account has a linked Cash Account. Cash Accounts are used for:
- holding the cash that you will use to make new investments, including regular monthly investments
- receiving dividend payments
- receiving proceeds from selling shares
- holding cash to cover your Annual Service Charge (which is charged quarterly)
You may have more than one Cash Account as a separate Cash Account is needed for each investment account you have. For example, you may have one Stocks and Shares ISA Cash Account, a sole Impact Investment Cash Account and a joint Impact Investment Cash Account.
You will see your Cash Account coupled next to the Stocks and Shares ISA or Impact Investment Account it is linked to, in your account ‘Overview’ in the Triodos Mobile Banking App or Internet Banking.
If you are adding money to your Cash Account for the first time, then this will need to be transferred from your nominated account. Subsequent payments into your Cash Account (ready to purchase more shares or to cover your Annual Service Charge) can come from any of your accounts. Take care to select the correct Cash Account to transfer money into as you may have more than one Cash Account as described above. You can find your Cash Account bank account number within the Mobile App or Internet Banking, use this along with our sort code 16-58-10.
Once you add money into a Stocks and Shares ISA Cash Account linked to a Triodos Stocks and Shares ISA, this will count as an ISA subscription for the current tax year.
Money held in your Cash Account can be transferred out to your nominated account, though you may want to keep some money in your Cash Account to cover the Annual Service charge (charged quarterly), to cover regular monthly investments or to have a balance available to purchase more shares on an ad hoc basis. If you do not keep enough money in your Cash Account to cover your Annual Service Charge, we will instruct to sell shares in your investments to cover the required amount. See What are the charges for investing? for more details on the Annual Service Charge.
You may wish to set up a standing order to make regular payments into your Cash Account, to ensure money is available for your quarterly Annual Service Charge and/or for any regular monthly investments you set up. For more information see How do I add money to my Cash Account?
If you set up a standing order into your account, please ensure the money will be received and cleared in your Cash Account before your monthly investment date, bearing in mind that standing orders will not be processed on a weekend or a bank holiday.
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If you are adding money to your Cash Account for the first time, then this will need to be transferred from your nominated account. Subsequent payments into your Cash Account (ready to purchase more shares or to cover your Annual Service Charge) can come from any account in your name. Take care to select the correct Cash Account to transfer money into as you may have more than one Cash Account. For example, you may have one Stocks and Shares ISA Cash Account, a sole Impact Investment Cash Account and a joint Impact Investment Cash Account.
You can find your Cash Account bank account number within the Triodos Mobile Banking App or Internet Banking, use this along with our sort code 16-58-10.
You may wish to set up a standing order to make regular payments into your Cash Account, to ensure money is available for your quarterly Annual Service Charge and/or for any regular monthly investments you set up.
If you set up a standing order into your account, please ensure the money will be received and cleared in your Cash Account before your monthly investment date, bearing in mind that standing orders will not be processed on a weekend or a bank holiday.
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Once we’ve been notified that a customer has died:
- We will stop all payments and block access to all of the late customer's Triodos accounts to keep their accounts safe.
- We will remove Internet Banking access to the late customer's accounts (both on the website and Triodos Mobile App).
- Any debit cards in the late customer's name will be cancelled.
- Regular payments like Direct Debits and Standing Orders will also be stopped. If any of these need to continue (for example, payments for utility bills), please contact the companies who require the payments to make new payment arrangements.
- We will stop all marketing mailings straight away. If there are mailings already in the process of being sent, it may be too late to stop these.
- We will continue to send important communications about any changes to the accounts or services, such as changes to savings rates or Terms & Conditions. Please be aware that these documents will still be issued in the name of the customer who has died.
- Joint accounts will remain open in the name of the surviving account holder, who will be able to use the accounts as usual.
- Business accounts with remaining account operators or owners will also remain open and new account operators may be appointed by the business.
- We will remove Powers of Attorney from the account, because the Power of Attorney becomes null and void when the person dies. This includes Internet Banking and account access held by attorneys.
In order to be notified of a customer’s death, we usually need to see a copy of the death certificate and a completed Bereavement Notification Form(PDF).
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There is an Annual Service Charge paid quarterly by Impact Fund investors and an Ongoing Charges Figure which is deducted from the fund daily and therefore not paid separately.
Annual Service Charge – paid by you quarterly
The Annual Service Charge is tiered, so customers who hold more than £250,000 in either their Triodos Impact Investment Account or Stocks and Shares ISA will pay a lower percentage on the investment balance over this amount.
Holdings in either a Triodos Impact Investment Account or Stocks and Shares ISA
- The percentage charged per annum on any balance of holdings up to and including £250,000.00 is 0.40%
- The percentage charged per annum on any balance of holdings £250,000.01 and over is 0.20%
The Annual Service Charge (ASC):
- is a charge that is collected by Triodos Bank UK to cover costs of providing our investment service, including administration costs.
- is expressed as an annual percentage but calculated and paid quarterly, based on the average value of your holding across the previous quarter.
- is paid from money in the linked Cash Account or by selling shares if there isn’t enough cash available (see below for details).
On the first Calendar Day of a new quarter we will check your Cash Account to see if cash is available to cover the Annual Service Charge for the previous quarter. If cash is available, it will be earmarked and deducted on the first weekday of the quarter. If you do not have enough money in your Cash Account to cover an upcoming Annual Service Charge, we will try to contact you beforehand by email or letter to let you know, so that you can pay into your Cash Account if you would like to.
If there is an insufficient cash balance on this day, we will instruct to sell shares in your investments to cover the whole amount (there is no charge to pay your Annual Service Charge in this way). The dealing instruction will be automatically generated to proportionately sell enough shares within your account based on your holding on the first Calendar Day of the new quarter.
For more information, please also see How can I pay for my Annual Service Charge? and How do you decide which shares to sell from my holdings to cover my Annual Service Charge?
Please be aware that the sale of shares to cover the Annual Service Charge is classified as a disposal for Capital Gains Tax purposes and may need to be declared to HMRC (unless they are held in a Stocks and Shares ISA).
The Annual Service Charge will be itemised on your quarterly statement, which provides a breakdown of all charges applied over the previous quarter along with any additional trades during the period.
Ongoing Charges Figure – deducted from the fund daily and not paid separately by you
The Ongoing Charges Figure (OCF):
- is the ongoing costs of running the funds, also known as the Total Expense Ratio or TER). The OCF includes the fund managers Annual Management Charge and other expenses of running the fund, such as the board of directors and audit fees. The Annual Management Charge is the charge taken by Triodos Investment Management to select investments based on their sustainable and financial performance.
- is expressed as an annual percentage and calculated and deducted from the fund daily. The charge is reflected in the value of the fund and you do not need to pay for it separately.
- can be found in the Key Investor Information Document (KIID) and may vary.
- includes the cost of converting between sterling and euros when buying and selling, which is charged at 0.2% of the exchange rate used (this fee is not applied directly to individual investments, it is shared by all euro and sterling investors in the fund and is already accounted for in the published share price).
Please visit the fund pages on our website for details of the current OCF:
Triodos Global Equity Impact Fund
Triodos Future Generations Fund
Triodos Sterling Bond Impact Fund
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Yes. You can transfer an existing stocks and shares ISA to a Triodos Stocks and Shares ISA. Be aware, if transferring from a stocks and shares ISA, your investments will be sold and the transfer will be completed in cash.
If you don't already have a Triodos Stocks and Shares ISA, you will need to open one first. You can do this via the Triodos Mobile Banking App.
To request the transfer, you’ll need to download and complete the relevant form below. The forms are interactive so you can fill out your details online, but you’ll need to print the form and sign it using a pen.
Then simply return it to ‘Freepost TRIODOS BANK’ and we’ll transfer the funds directly between your ISAs and protect your tax-free ISA status. Do not move funds out of an ISA yourself, because your money will lose this ISA status.
The transfer process usually takes between 14-30 days. We’ll write to you when the transfer is complete.
Transfer from another provider to a Triodos Stocks and Shares ISA
Transfer from another Triodos ISA to a Triodos Stocks and Shares ISA
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Yes. You can transfer an existing cash ISA to your Triodos cash ISA. If you don't already have a Triodos cash ISA, you will need to open one first. Explore our range of ethical ISAs to find the right one for you, then apply via the Triodos Mobile Banking App.
To request the transfer, you’ll need to download and complete the relevant form below. The forms are interactive so you can fill out your details online, but you’ll need to print the form and sign it using a pen.
Then simply return it to ‘Freepost TRIODOS BANK’ and we’ll transfer your money directly between your ISAs and protect your tax-free ISA status. Do not move your money out of an ISA yourself, because your money will lose this ISA status.
The transfer process usually takes between 14-30 days. We’ll write to you when the transfer is complete.
If you are transferring to a new Fixed Rate ISA, please note that it can take up to 30 days to complete a transfer. We must receive your money from your existing provider within 60 days of the Fixed Rate ISA account opening date, so please make sure you start the transfer process as soon as possible.
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You can use the Triodos App to log in to Internet Banking by following these steps:
- Go to the Triodos login page on your internet browser and select the tab called ‘Log in with mobile app’.
- Open the Triodos App on a second device and tap the QR button in the corner of the login page.
- Scan the QR code on your internet browser with the scanner.
- Use your passcode, fingerprint or face recognition when prompted in the app.
- Tap ‘confirm’ in the app and Internet Banking will automatically log in.
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Trades are submitted to the fund manager at 10am each Business Day. So you can cancel a trade which has not been dealt at any time prior to this.
To cancel a pending instruction, go to your investment account in Internet Banking or the Mobile App where you will find ‘Pending’ instructions under the ‘Transactions’ section. Click on the instruction you would like to cancel, you will be shown the key dates for your instruction and a cancel button (which will not be shown if your instruction has now been dealt and is therefore no longer pending). Select ‘Cancel’ then click ‘Continue’ to confirm you would like to cancel your instruction. You will then see a message confirming that your instruction has been cancelled.
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Cash cannot be paid in to the Triodos Current Account. You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account, you can send them via our freepost service to our office in Bristol - Freepost TRIODOS BANK. This is an untracked 2nd class service, however, if you are sending in cheques or original documents, you may wish to use our registered address (this will require a stamp):
Triodos Bank
Deanery Road
Bristol
BS1 5AS
Please include the sort code and account number of the account you wish the cheque to be credited to.
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To let us know a customer has died, please call us on 0330 355 0355.
- complete a Bereavement Notification form
- send this to us by email or by post, along with a copy of the Death Certificate.
If you are also a Triodos customer, you may notify us sending us a chat message in Internet Banking.
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The Financial Services Compensation Scheme (FSCS) is a UK body which gives you automatic protection up to £85,000 if your bank, building society, or credit union goes out of business.
Your eligible deposits with Triodos Bank UK are protected up to a total of £85,000 by the FSCS. An eligible deposit is money in accounts such as current and savings accounts, including cash ISAs. With Triodos, this will also cover cash held in investment accounts but not the investments themselves.
Please note that the £85,000 will apply to the total of all eligible deposits with Triodos Bank rather than per account or product. Any deposits over this amount are unlikely to be covered.
For more information, please visit the Triodos FSCS webpage.
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Triodos Bank will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
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The ISA allowance is the maximum amount you can invest across all types of ISAs in any one tax year. You can put your whole allowance into a particular type of ISA or you can split it between the different types of ISAs: Cash, Stocks & Shares, Lifetime and Innovative Finance. The ISA allowance for the 2024/25 tax year is £20,000. For Junior Cash ISAs, the allowance is £9,000.
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As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.
What we do
- Provide around the clock debit card transaction monitoring.
- Provide 24/7 phone support to answer your questions about your debit card.
- Give you the ability to block your card in the Triodos App or Internet Banking.
- Temporarily block accounts and debit cards if fraudulent activity is suspected.
- Automatically log you out of Internet Banking and the app after a period of inactivity.
- Keep you up to date with fraud protection advice.
- Send text alerts when online or card transactions are made.
- Temporarily suspend your Internet Banking if left dormant for a long time.
- Monitor payments to assess whether the payment you are making is likely to have been made as part of a scam.
What we’ll never do
We will never contact you out of the blue to ask you:
- For your mobile app passcode.
- For your digipass PIN.
- For your card number or PIN.
- To transfer money out of your account.
- To click a link in an email to our Internet Banking.
- To download any software onto your PC or mobile phone.
- To authorise or cancel card payments through the app, or approve “refunds”.
If in doubt, call us on the number on our website, or delete the email without opening it.
Learn more about how to stay safe online or visit the action fraud website.
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Yes, you can split your ISA allowance into different types of ISA: Cash, Stocks & Shares, Lifetime, and Innovative Finance.
Since 6 April 2024, you have been able to subscribe to more than one Cash, Stocks & Shares or Innovative Finance ISA in the same tax year. However, it is still only possible to have one Lifetime ISA. Please note that Triodos does not offer Lifetime ISAs.
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Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.
Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.
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Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a chat message in Internet Banking.
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Yes.
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Triodos Bank does not offer credit cards for personal or business customers in the UK at present. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. However this is not a product we are looking to launch in the foreseeable future.
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You can save any amount between £500 and £1,000,000.
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The Current Account Switch Service makes switching current accounts to Triodos Bank from another UK bank or building society simple, reliable, and stress-free.
The whole process takes only seven working days and is completely free. It is also backed by the Current Account Switch Guarantee.
This service provides all the following benefits:
- Regular payments (in and out) will be moved to your new account, and payments made to your old account after your switch date will be automatically redirected to your new account. Please note this doesn’t include any payments received from abroad.
- Any remaining credit balance in your old account will be transferred to your new account and your old account will automatically close.
- The switch process will be managed entirely by your new bank or building society and will be backed by the Current Account Switch Guarantee.
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You will be able to continue using your old account up to and until your switch date, when your funds will be transferred to your new account.
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We'll write to you one month before your bond matures, asking you where you’d like your funds to go. If you have internet banking you will be able to make your choice online and can decide to either reinvest or transfer your matured funds to another account.
If we don’t hear from you before your bond matures, we’ll open a variable rate savings account on your behalf and write to let you know. There will always be opportunities for you to reinvest your money with Triodos, and we hope you choose to do so.
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Tree-oh-dos
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How-to guides
How to buy shares or top up your impact investment
How to transfer an ISA to a Triodos cash ISA
How to check that a website is genuine
How to set up a regular monthly investment
How to sell your impact investment shares
How to report fraud
Change the type of cash ISA held with Triodos Bank
The 7-day switch process
How to create a budget
What to do if you have a loss of income through redundancy, early retirement or another life change
How to transfer an existing ISA to a Triodos Stocks & Shares ISA
How to check that an email from Triodos Bank is genuine
Managing your bills
How to update your account and personal details
Documents
- Terms and Conditions for the Triodos Current Account185 KB, PDF
- Terms and Conditions for our personal savings accounts182 KB, PDF
- Terms and Conditions for our Impact Investment Funds and Ethical Stocks and Shares ISA151 KB, PDF
- Transfer an ISA from another provider to a Triodos Stocks and Shares ISA142 KB, PDF
- Financial Services Compensation Scheme (FSCS) information sheet79 KB, PDF
- Triodos Ethical Savings Bonds Summary Box34 KB, PDF
- Transfer between existing Triodos ISAs 226 KB, PDF
- Personal banking tariff for current and savings accounts60 KB, PDF
- Privacy Statement116 KB, PDF
- Triodos Two Year Fixed Rate Cash ISA Key Features93 KB, PDF
- Triodos Current Account - key features and what you need to know47 KB, PDF
- Cash ISA account type change request form90 KB, PDF
- Transfer an ISA from another provider to a Triodos cash ISA197 KB, PDF
- Triodos mobile app terms and conditions47 KB, PDF
- Current Account switch guide585 KB, PDF
- Our Business Principles111 KB, PDF
- Transfer to the Triodos Junior ISA from another provider≈ 1 MB
- Current account fee information document71 KB, PDF
- Personal Savings: Change of account type request form247 KB, PDF
- The conscious investors guide to ISAs3 MB, PDF
- Internet banking application form for joint accounts94 KB, PDF
- Complaints procedure39 KB, PDF
- Application for a Triodos Current Account with a Power of Attorney285 KB, PDF
- Current Account Switch Service account closure instruction40 KB, PDF
- Joint accounts: Add a new account holder to the Triodos Current Account110 KB, PDF
- Internet banking application form for sole accounts83 KB, PDF
- Current Account Switch Data Privacy Notice84 KB, PDF
- Instruction to remove an account holder37 KB, PDF
- Bereavement Notification Form365 KB, PDF
- Visa Secure Terms of Use50 KB, PDF
- Triodos Impact Investment Funds and Ethical Stocks and Shares ISA Supplementary Information Document304 KB, PDF
- Customer letter - proposed transfer of business≈ 1 MB
- Full scheme document (updated 8 February 2019) - Triodos Bank UK change of legal structure ≈ 1 MB
- UK Best Execution Policy95 KB, PDF
- Triodos Bank Annual Report 2012≈ 1 MB
- Apple Pay Terms and Conditions52 KB, PDF
- Savings factsheet - effective from 27 February84 KB, PDF
- Personal data rights request form≈ 1 MB
- Current Account Switch Guarantee≈ 1 MB
- Accessing your money at an ATM68 KB, PDF
- Triodos Bank Annual Report 2015≈ 1 MB
- The Foundation event space application form≈ 1 MB
- Triodos Bank Stocks and Shares ISA and Impact Investment Funds Redemption Form192 KB, PDF
- Triodos Bank UK explanatory statement≈ 1 MB
- Account Closure Form for a customer who has died121 KB, PDF
- Triodos Online Cash ISA Key Features - effective from 27 February61 KB, PDF
- Triodos Saver Summary Box39 KB, PDF
- Triodos Bank Investment Funds Purchase Form128 KB, PDF
- Triodos Bank Annual Report 2016≈ 1 MB
- Triodos Bank Annual Report 2018≈ 1 MB
- MTF Platform Listing: Overview steps: 23 Feb 20231 MB, PDF
- Power of Attorney Mandate Form246 KB, PDF
- Triodos Online Saver Plus Summary Box - effective from 27 February42 KB, PDF
- Interest rates for personal accounts - including discontinued accounts - effective from 27 February95 KB, PDF
- The Foundation event space rate card≈ 1 MB
- Triodos Bank Annual Report 2017≈ 1 MB