Our digital journey towards greater impact

Enhancing your experience

We're improving the customer experience on the Triodos Mobile Banking App, making it more accessible and easier to use. We’re adding more functionality to our app, ensuring you have your accounts at your fingertips, making it easier and quicker to manage your money. We’re also developing ways to show you the impact of your money at a personal level.

Improving access to your banking services

We’re continually working on developments to secure payments and make everyday banking tasks quicker, easier, and more secure. Keeping you safe online is of utmost importance and this is achieved by making the best use of technology to improve and adapt faster to security and regulatory requirements.

Keeping you safe

We have higher standards on privacy, the use of third-party cookies and the ways we use customer data than most banks and will continue to use the latest technology to protect our customers from fraud.

Find out more about our privacy and data policy.

Customer experience

Making it easier and quicker to access your accounts at your fingertips.
Keeping you safe online, making good use of technology to interact and adapt faster to security measures.
Showing you the impact of your money at a personal level through the Triodos Mobile Banking App.

Connected world

Harnessing the power of digitising our operations to keep us relevant and have even more impact.
Putting technology to good use by connecting us to the world, our communities and each other.
Enabling you to have control over your wider finances through the power of Open Banking.

Operational excellence

Having operated in the UK for over 25 years, these digital changes will enable and support the greater impact we are striving for.
Investing in mobile technologies for personal customers will enable us to deliver a seamless customer experience.
Investing in the Internet Banking experience for business and charity customers will allow us to serve them better.

The majority of our personal banking customers are already using our online services. For these customers, there will be more developments this year and next year to enhance their experience. We’ll be investing further in the Triodos Mobile Banking App to make all your everyday banking needs, quicker, easier and secure. This will include making the app accessible to savings and investments customers.

Internet Banking remains a key service and we’ll be investing in developing it with a focus for our business and charity customers, with on-going development over the coming years.

As we continue to develop and rollout new technology and functionality as part of our digital journey, we work to bring our whole Triodos community with us.

We will keep you updated about our digital journey and the support available to you. As and when we introduce any changes, we will always confirm these in writing, providing plenty of notice if any action is required from you.

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