If you need support to access our products and services, our Customer Contact Team will do their best to help you. We can be contacted Monday – Friday 8:00am – 6:00pm (save for Thursdays when we start at 9:00am). You can call us on 0330 355 0355 or, if calling from abroad, on +44 117 973 9339.
We can also be contacted via the Relay UK service designed to help people with hearing and speech difficulties communicate with anyone over the phone (please visit the Relay website for more information).
Alternatively, you can send us a Chat message when logged onto internet banking via our website. Once you are logged in on the ‘Overview’ screen, please click on the speech bubble icon in the bottom right corner in order to start or continue a Chat.
Our Contact Team will respond to you as soon as they can during our opening hours - Mon – Fri 8am – 6pm (Thursdays 9am – 6pm). You can still send us a ‘Chat’ message outside of these hours – we will get back to you when we reopen on the next business day. (Chat isn’t available yet in our mobile banking app but is coming during early 2025)
If these options aren't suitable, you can also contact us via the email address [email protected]. Please note that this email address isn’t monitored constantly during our working hours but we will aim to respond to you as soon as we can. Due to the security vulnerabilities with email communications, if your enquiry relates to an account you hold with us, where possible please contact us by telephone or by Chat message when logged onto internet banking.
