What next?
A new debit card should arrive within five working days.
Unfortunately we do not have a facility to offer emergency cash in the instance where your card has been lost or stolen.
Block your card
If you cannot find your card, you can put a temporary block on it by texting TRIODOS LOCK, followed by your six digit access code, followed by the last four digits of the sixteen digit number on the front of your card to 57887. For example, TRIODOS LOCK 123456 1234.
Your access code and the last four digits of your card number can be found in internet banking. This block can be lifted if the card is later found in a safe place.
