The Annual Service Charge is tiered, so customers who hold more than £250,000 in either their Triodos Impact Investment Account or Stocks and Shares ISA will pay a lower percentage on the investment balance over this amount.

Holdings in either a Triodos Impact Investment Account or Stocks and Shares ISA

• The percentage charged per annum on any balance of holdings up to and including £250,000.00 is 0.40%
• The percentage charged per annum on any balance of holdings £250,000.01 and over is 0.20%

The Annual Service Charge is calculated pro-rata quarterly based on the average value of your holding across the previous quarter. You can therefore look at your total holding and use this percentage to calculate the approximate charge. For example, if your average holding value for the quarter was £10,000, your Annual Service Charge will be £10 for that quarter.

If you don’t have sufficient cash in your Cash Account to cover your upcoming Annual Service Charge when we check your available balance on the first Calendar Day of a new quarter, we will arrange to sell some of your shares to cover the charge (there is no further charge to pay your Annual Service Charge in this way).

For more information see How do you decide which shares to sell from my holdings to cover my Annual Service Charge?

If you do not have enough money in your Cash Account to cover an upcoming Annual Service Charge, we will try to contact you beforehand by email or letter to let you know, so that you can pay into your Cash Account if you would like to.

You can use your ISA allowance by 'wrapping' your existing impact investment funds in our Stocks and Shares ISA. Within the Stocks and Shares ISA you benefit from no further tax on income and no capital gains tax. The benefits of an ISA depend on your individual circumstances and tax rules may change in the future.

To wrap your existing holding in an ISA it must be sold and repurchased. The process of making this double transaction is also known as a 'Bed and ISA'. Follow the 3 steps below to do this:

1. Open a Stocks and Shares ISA (if you don't already have one)
   Every Stocks and Shares ISA or Impact Investment Account has a linked Cash Account which is used to hold the cash that you will use to make new investments, including buying shares for a Bed and ISA. For more information see What is a Cash Account and why do I need one?
   
   
2. Sell your Impact Investment Account shares
   You will need give us your instruction to sell your Impact Investment Account shares through the Mobile App or Internet Banking (see How to sell your impact investment shares).
   
   
3. Transfer the money into your Stocks and Shares ISA Cash Account
   Once you have received the money from the proceeds of the sale in your Impact Investment Cash Account, you can then transfer it into your Stocks and Shares ISA Cash Account using the Mobile App or Internet Banking (see How do I add money to my Stocks and Shares ISA or Impact Investment Cash Account?).
   
   Money added into a Stocks and Shares ISA Cash Account will count as an ISA subscription for the current tax year. You can then take your time to decide what investments you would like to make, safe in the knowledge that your money has already counted as a subscription for the current tax year. For more information see How to buy shares or top up your impact investment.

Please note, when selling your holding outside of the ISA wrapper you will realise a capital gain or loss. Most people have a capital gains allowance of £3,000 (for the 2024/25 tax year), any gain below this amount means there is no charge on any profit you made. If you happen to make a capital loss this can be used to offset future capital gains.

The Triodos Impact Investment Funds are sub-funds of Triodos SICAV I, a “Société d’Investissement à Capital Variable” established in Luxembourg. Triodos SICAV I has a Passport into the UK, enabling UK distribution. Triodos SICAV I, including its sub-funds, is governed by the law of the Grand Duchy of Luxembourg.

The funds being offered in the UK are:

Triodos Global Equities Impact Fund
Triodos Global Equities Impact Fund offers investors the possibility to invest in equities issued by larger listed companies worldwide delivering superior social and environmental performance within their sector as well as a strong financial performance.

Triodos Pioneer Impact Fund
Triodos Pioneer Impact Fund provides investors the opportunity to invest in equities issued by innovative and pioneering small and medium-sized listed companies worldwide that focus on the sustainable themes of climate protection, clean planet, healthy living, and or corporate social responsibility.

Triodos Future Generations Fund
The Triodos Future Generations Fund focuses particularly on the welfare of children across the world such as child health and survival, access to education, protection from violence and exploitation, environment and climate, and equality and inclusion.

Triodos Sterling Bond Impact Fund
The Sterling Bond Impact Fund aims to generate positive impact and a stable income from a portfolio of bonds such as corporate, green and social bonds, and bonds issued by the UK government known as gilts.

To top up a Triodos Stocks and Shares ISA, simply make an online payment into your linked Stocks and Shares ISA Cash Account. Once you add money into a Stocks and Shares ISA Cash Account, this will count as an ISA subscription for the current tax year.

You can then take your time to decide what investments you would like to make, safe in the knowledge that your money has already counted as a subscription for the current tax year.

The Triodos Bank sort code is 16-58-10 and you can find your Triodos Stocks and Shares ISA Cash Account number by logging in to your account online or via the Triodos Mobile Banking App, or by checking your account statements.

Remember that investments go up and down in value, so you could get back less than you put in.

We will take your Annual Service Charge in one of the following two ways:

1. Firstly, we will check your linked Cash Account on the first Calendar Day of a new quarter to see if there is a sufficient cash balance to cover the charge. If the cash is available, it will be earmarked and debited the same day, unless it’s a weekend, in which case the money will be debited on the next weekday.
2. If there is an insufficient balance when we carry out this check, we will instruct to sell shares in your investments to cover the whole amount (there is no charge to pay your Annual Service Charge in this way).

Please note that if you have a Stocks and Shares ISA and have fully subscribed for the tax year, then you will not be able to add money to your linked Cash Account and your only option for payment of the charge will be for us to sell shares to cover the charge.

For more information, please also see What are the charges for investing? 

The Triodos Global Equities Impact, Pioneer Impact and Future Generations funds are quoted in sterling. When you purchase or sell, your sterling is converted into euros or back from euros into sterling. Your total return is therefore subject to the euro-sterling exchange rate.  Further currency risk arises as the funds may invest in euro, dollar and other currency denominated securities.

The Triodos Sterling Bond Impact Fund has a base currency of sterling and your total return is not subject to the euro-sterling exchange rate.

To top up a Triodos cash ISA you can:

• Make an online payment from another account (either an account with another provider or another Triodos account that allows withdrawals).
• Send us a cheque if the Triodos cash ISA you want to top up accepts cheque.

The following accounts do not accept cheque payments:

• Online Cash ISA
• Fixed Rate Cash ISAs

If you want to deposit a cheque, please post it along with your account details or a paying-in slip to: ‘Freepost TRIODOS BANK’ (no stamp required)

The Triodos Bank sort code is 16-58-10 and you can find your Triodos cash ISA account number by logging in to your account online or via the Triodos Mobile Banking App, or by checking your bank statements.

You can set up a regular monthly investment from as little as £25 per month through the Triodos Mobile Banking App or Internet Banking. See our guide on How to set up a regular monthly investment

You will need to ensure that there is a sufficient cash balance in your Cash Account on the day you set up your regular monthly investment, as well as the day it is due otherwise we will not be able to process your instruction. For more information see What happens if there is an insufficient balance in my Cash Account on the day my regular monthly investment is due?

If you don’t have sufficient cash in your Cash Account to cover your upcoming Annual Service Charge when we carry out the check on the first Calendar Day of a new quarter, we will arrange to sell some of your shares to cover the charge (there is no charge to pay your Annual Service Charge in this way). 

We will calculate your Annual Service Charge based on your average holding across the previous quarter. If you have holdings in more than one fund or share class, we will sell shares from each proportionate to the value you have in each fund/share class based on your holding on the first Calendar Day of the new quarter. For example, if your average holding for the previous quarter is £12,500 with £7,500 in the Triodos Global Equity Impact Fund (3/5ths of the average holding) and £2,500 in the Triodos Pioneer Impact Fund (2/5ths of the average holding) on the first Calendar Day of the new quarter, then your Annual Service Charge will be £12.50 in total with £7.50 (3/5ths) deducted from your Triodos Global Equity Impact Fund holding and £5.00 (2/5ths) deducted from your Triodos Pioneer Impact Fund holding.

On the day your monthly investment is due we will check to see if there is a sufficient balance in your Cash Account at 1am. If the money is available then your monthly investment will be dealt that day if it is a Business Day or the next Business Day if your monthly investment date falls on a weekend or other non-Business Day. The usual trade cycle is then followed and the deal is priced at the next available valuation point - the Triodos Impact Investment Funds value every Business Day in the morning before European markets open.

If there is an insufficient balance, we will be unable to carry out your monthly investment instruction. We will notify you by email if this happens. We will try to take the payment again the following month unless you cancel your instruction which you can do in Internet Banking or the Mobile App. For more information see How can I cancel a pending investment instruction (purchase or redemption)?

If you do not have enough money in your Cash Account to cover an upcoming monthly investment, we will try to contact you beforehand by email to let you know, so that you can pay into your Cash Account if you would like to.

You may wish to set up a standing order to make regular payments into your Cash Account, to ensure money is available for your quarterly Annual Service Charge and/or for any regular monthly investments you set up. For more information see How do I add money to my Cash Account?

If you set up a standing order into your account, please ensure the money will be received and cleared in your Cash Account before your monthly investment date, bearing in mind that standing orders will not be processed on a weekend or a bank holiday.

If your monthly investment date falls on the first Calendar Day of a new quarter (when we check your Cash Account to see if money is available to cover the Annual Service Charge for the previous quarter), your monthly investment will take precedence over your Annual Service Charge.

If there is an insufficient cash balance following the earmarking of the money for your monthly investment, we will instruct to sell shares in your investments to cover the whole amount (there is no charge to pay your Annual Service Charge in this way). To avoid this scenario occurring, you should endeavour to have a sufficient cash balance within your Cash Account to satisfy any applicable charges.

You may wish to set up a standing order to make regular payments into your Cash Account, to ensure money is available for your quarterly Annual Service Charge and/or for any regular monthly investments you set up. For more information see How do I add money to my Cash Account?

If you set up a standing order into your account, please ensure the money will be received and cleared in your Cash Account before your monthly investment date, bearing in mind that standing orders will not be processed on a weekend or a bank holiday.

If you arrange a transfer between ISAs by completing a transfer form, your tax-free ISA status will remain protected and the transfer will not affect your ISA allowance for the current tax year.

Don’t withdraw the money out of an ISA yourself or move it to a personal bank account. If you do this, your money will lose its ISA status. This means that you can’t reinstate it and you’ll permanently lose that portion of your ISA allowance. If you choose to re-add money that you’ve withdrawn from an ISA, you’ll use up a portion of an ISA allowance, unless you have a flexible ISA.

You cannot amend your regular monthly investment date or amount but you can cancel it at any time before the 10am dealing cut off through the Triodos Mobile Banking App or Internet Banking. You can then set up one or more regular monthly investments for a different date or amount should you wish to.

For more information see How can I cancel a pending investment instruction (purchase or redemption)?

By opening a Triodos Stocks and Shares ISA you can invest any of our impact investment funds:

• Triodos Global Equities Impact Fund
• Triodos Pioneer Impact Fund
  
• Triodos Future Generations Fund
• Triodos Sterling Bond Impact Fund

You can switch between funds and share classes. A switch is when you sell your holding in one fund or share class and buy back another. For example, if you hold shares in the Triodos Global Equities Impact Fund and want to switch to the Triodos Pioneer Impact Fund or if you wanted to switch from holding distribution shares to holding capitalisation shares within the same fund.

You can do this through the Triodos Mobile Banking App or Internet Banking. Simply sell the shares you no longer want and once that deal has settled and the funds have arrived in your Cash Account you can purchase the shares in the fund you now want instead. The minimum investment amount of £250 applies for initial investments and top ups, or £25 per month for regular monthly investments.

If you would like to switch, please ensure you have read the relevant Key Investor Information Document (KIID) for the new fund which can be found under Key Documents on the fund pages, as well as the Supplementary Information Document (SID) and the Terms and Conditions for our Impact Investment Funds and Stocks and Shares ISA.

Please note, when selling your holding outside of an ISA wrapper you may realise a capital gain or loss. Most individuals have a capital gains allowance of £3,000 (for the 2024/25 tax year), any gain below this amount means there is no charge on any profit you made. If you happen to make a capital loss this can be used to offset future capital gains.

For further information see How can I move my TBUK non-ISA impact investment into the Triodos Stocks & Shares ISA? (Bed & ISA).

Once you add money into a Stocks and Shares ISA Cash Account, this will count as an ISA subscription for the current tax year.

Keep in mind that when you buy and sell investments, you might buy back slightly less due to market movement. And with investing in general, there’s always the risk that you could get back less than you put in.