How to report fraud
- Call us as soon as possible
We provide 24-hour support for debit card fraud. Please contact us immediately if:
- You’ve lost your card or suspect it has been stolen
- You’ve noticed an unusual debit card payment
- You think someone else may be able to use your debit card details
For all other fraud issues and queries, we’re available between 8am-6pm on weekdays and 10am-4pm at weekends.
Please call us on 0330 355 0355 as soon as possible. If abroad, call +44 (0)117 9739339.
- We'll take your details
Once you've contacted us:
- We’ll ask you for all relevant information related to the scam, loss or theft and in some cases may ask you to report this to the police.
- We’ll advise you on any next steps, and we may provide you with advice to help keep your account secure whilst we investigate.
- If you find your card after reporting it as lost or stolen do not use it. Destroy your card immediately by cutting through both the magnetic stripe and chip
- Report it to Action Fraud
Once you’ve let us know, you should also report it to Action Fraud – the UK’s national fraud and cyber crime reporting centre:
- Call: 0300 123 2040
- Report it online: actionfraud.police.uk