We want you to know the difference between a real Triodos Bank email and a fake one. To help you tell the difference, here are a few things to look out for:
We would never ask you to share personal or financial information by email.
Scam emails often have a messy layout, spelling mistakes and frequent use of capital letters, but we take care to make sure our emails to you are accurate and useful.
Our email addresses always end with triodos.co.uk, such as [email protected] or [email protected]. Hover over the email address or click on it to make sure you're seeing the actual email address of the sender and not just the email "From" name. An email "From" name can be chosen by the fraudster - so they may set this to a Triodos email address, but when you click or hover over it, the true email address will be displayed and you'll be able to see whether it's genuine. If it doesn’t end with triodos.co.uk it might be fake. If you’re not sure, you can call us on 0330 355 0355.
A genuine Triodos Bank email may link to our website, such as an article, or Know Where Your Money Goes, but we’d never link directly to our internet banking login page, or a page that asks for your login or personal details.
carry out a test payment online or move money to a new sort code and account number, perhaps described as a “secure", "safe” or “holding” account? A genuine Triodos email will never do this.
If you think you’ve been sent a fraudulent email, please report it to us on 0330 355 0355 immediately.
