We look to support any customer who is concerned regarding fees and charges, and we know that life has been difficult for many of us in recent years. If your circumstances are causing you to worry or causing you financial stress, please contact us as we can discuss options to support you. This could include the following:

• Seeking advice on budgeting and financial commitments via an independent organisation such as the Money Advice Trust or Citizens Advice, they can give free and impartial advice and tips.
• Reviewing charges on your Triodos account.
  
• Access to funds held in your Triodos savings accounts if appropriate.

Visit our help and support to see our tips for setting budgets and managing bills. 

We are committed to looking after our co-workers and mitigating any potential impact of the Covid-19 outbreak to the provision of our banking services. We have implemented our business contingency plans and have been following the Public Health England preventive measures and aligning with the appropriate international travel restrictions.

We don't offer loans or arranged/unarranged overdraft facilities on our current account. For assistance with debt and managing your finances please visit our support page where we list a number of specialist organisations who will be able to help you.

We look to support any customer who needs urgent access to their savings due to the current situation around Coronavirus (Covid-19). If you need to arrange immediate access to funds please contact us.

It is worth speaking with your travel provider directly for advice on refunds or how to make changes to your plans. In the event of service providers cancelling flights or even going into liquidation, chargebacks can be initiated to reimburse you. If you have paid using your Triodos debit card please contact us to discuss this.