Apple IOS
Settings > General > (Device) Storage > search ‘Triodos Bank’ here you’ll find what version you have on device
Android
Device settings > Tap ‘Apps’ or ‘Application Manager’ search for ‘Triodos Bank’ tap on the app to see the app info page
You can use the Triodos App to log in to Internet Banking by following these steps:
Yes, you can. You may find it helpful to rename your accounts to make identifying and distinguishing them a bit easier. To do this, go into ‘Account settings’, select the account you would like to change the name of, then click on ‘Account name’. Once here you can amend the account name.
The Financial Services Compensation Scheme (FSCS) is a UK body which gives you automatic protection up to £85,000 if your bank, building society, or credit union goes out of business.
Your eligible deposits with Triodos Bank UK are protected up to a total of £85,000 by the FSCS. An eligible deposit is money in accounts such as current and savings accounts, including cash ISAs. With Triodos, this will also cover cash held in investment accounts but not the investments themselves.
Please note that the £85,000 will apply to the total of all eligible deposits with Triodos Bank rather than per account or product. Any deposits over this amount are unlikely to be covered.
For more information, please visit the Triodos FSCS webpage.
As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.
What we do
What we’ll never do
We will never contact you out of the blue to ask you:
If in doubt, call us on the number on our website, or delete the email without opening it.
Learn more about how to stay safe online or visit the action fraud website.
We'll write to you one month before your bond matures, asking you where you’d like your funds to go. If you have internet banking you will be able to make your choice online and can decide to either reinvest or transfer your matured funds to another account.
If we don’t hear from you before your bond matures, we’ll open a variable rate savings account on your behalf and write to let you know. There will always be opportunities for you to reinvest your money with Triodos, and we hope you choose to do so.
Yes. The Triodos App with Mobile Secure Key is an easier and more secure way to log in and authorise payments - both within the app and in Internet Banking via your desktop or laptop. If you prefer, you can continue to use your current login and authentication method.
Money mules are people used to help launder money, often without realising that’s what they’re doing. They help move illegitimate funds (money gained illegally) between accounts so that the money then appears to be legitimate. They may be asked to receive money into their account, then withdraw it and put it into another account, sometimes in another country. Sometimes the money mules are offered compensation or commission.
Even if money mules don’t know the money they’re transferring is fraudulent, they are still committing fraud and money laundering, and could be sentenced to time in prison or to pay a fine.
Money mules are often recruited into this activity through false job adverts, or social media posts that promote quick money-making opportunities. Sometimes they are duped by fake social media profiles that pretend to want a romantic relationship with the victim to gain their trust and affection before asking this favour or blackmailing them. This is also known as romance fraud.
Never move money between accounts you don’t know and trust, especially because someone else has asked you to, or if you don’t know where that money has come from. If you are suspicious of money laundering, call us immediately on 0330 355 0355.
If you'd like to write to us, you can do so freepost at:
Freepost TRIODOS BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
Triodos Bank
Deanery Road
Bristol
BS1 5AS
As an online bank, we don't provide counter banking services, but we're always pleased to meet with our business customers - simply make an appointment with your relationship manager.
Our regional business banking offices can be found at:
Triodos Bank
20 Old Bailey
London
EC4M 7LN
Triodos Bank
Abbey House
83 Princes Street
Edinburgh
EH2 2ER
Yes, Confirmation of Payee (CoP) is an account name-checking service that has been introduced to combat fraud and misdirected payments. Triodos is part of the UK industry-wide scheme for incoming and outbound payments, and a CoP check will be performed every time you send money from your Triodos account. We encourage you still continue to check payment details in line with our guidance, and regularly review our website for information on how to prevent fraud.
Previously, if you did not subscribe to your ISA in the previous tax year you may have had to redeclare your ISA eligibility before you could make further subscriptions. From 6th April 2024 this is no longer necessary.
The only circumstance where we will ask you to redeclare your ISA eligibility is if you were living abroad and have now returned to the UK and wish to subscribe to your ISA again.
If you wish to do this please call us on 0330 3550 355 (or +44 117 973 9339 from abroad) or send us a chat message in Internet Banking.
You can request a temporary increase to your account daily payment limit in either Internet Banking or the Triodos Mobile Banking App. You can increase your limit up to £2 million for Savings Accounts, or £3 million for the Personal Current Account. You can set your higher daily payment limit for up to seven days.
Personal Current Account Payments
When paying another account with another bank, for payments over £20,000 you will need to request a temporary payment limit increase. Once you’ve made the request for the temporary limit increase it can take a minimum of four hours for it to take effect. CHAPS payments must be made before 2pm if they need to be received by the end of that working day. Foreign payments must be made before 1pm if they need to be sent that day, but please be aware they can take up to 10 working days to arrive. We therefore recommend you make the temporary daily limit change the day before to ensure you can make the CHAPS or foreign payment on time. You can set the maximum temporary limit increase of £3 million for up to seven days.
As with all payments, please check the bank details you are paying to are genuine and correct before making the payment.
Savings Account Payments
If you want to make a payment for more than £20,000 you will need to request a temporary limit increase and wait a minimum of four hours before you can make the payment. You can set the temporary limit increase for up to seven days and the maximum you can pay is up to £2 million per day. Payments over £100,000 in one day will have to be made as a CHAPS payment with a fee of £20.
If you are paying more than £20,000 in one go from your Savings Account to your Personal Current Account, to then make a CHAPS payment of over £20,000 to another bank account, you will need to increase the payment limit on both of your accounts.
How to make the temporary payment limit increase
You will be able to make the temporary limit increase in the Triodos Mobile Banking App or via Internet Banking.
In the Triodos App go to ‘More’ then ‘Account Settings’ and select the account you wish to apply the temporary change to. From there, choose ‘Daily limit per transaction’ and fill in the temporary change with the amount and for how long you’d like this temporary change to be available.
In Internet Banking go to ‘Self Service’, ‘Account Settings’, ‘Daily Limit’, here you can request the temporary payment limit change.
Once you’ve submitted the request you’ll need to wait four hours before it goes live, we’ll send you an email confirmation once it has.
Bank impersonation fraud is when a fraudster impersonates someone from the bank in order to trick a victim into making payments to a fraudulent account.
What a fraudster might do:
What Triodos Bank will never do
What you can do to protect yourself
Vishing is where a fraudster uses voice messages or phone calls to try to steal identities, and financial information like your PIN, card details and Digipass code.
The term comes from the combination of ‘phishing’ and ‘voice’. Phishing is where fraudsters use email, regular phone calls and fake websites to dupe people into giving them personal details and financial information.
Vishing is specifically the use of a VOIP service (Voice Over Internet Protocol, or an internet phone service), which enables fraudsters to communicate with their potential victims via automated voice messages and the phone keypad.
Vishers can create fake caller ID profiles so that their phone number seems legitimate, and vishing requests sound urgent, to panic the victim into acting without thinking.
Examples of vishing:
What you can do
If you receive an unexpected phone call with an automated response, hang up, search for the company’s genuine contact details online and check whether the call was legitimate. If it was, the company will be able to help you, and if it was a vishing attempt, letting the company know enables them to take action, and you will have protected yourself from fraud.
If the call relates to an investment opportunity, check the FCA register to see if the investor is regulated, and confirm the company exists by checking Companies House.
How to report a vishing scam
If you think you have been a victim of a vishing attack, call us immediately on 0330 355 0355. Then report to the FCA using their reporting form.
If you have lost money to suspected investment fraud, report it to Action Fraud on 0300 123 2040.
No, it is not possible to have standing orders and direct debits with a Triodos savings account.
The sort code for Triodos Bank is: 16-58-10
For international payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.
To top up a Triodos cash ISA you can:
The following accounts do not accept cheque payments:
If you want to deposit a cheque, please post it along with your account details or a paying-in slip to: ‘Freepost TRIODOS BANK’ (no stamp required)
The Triodos Bank sort code is 16-58-10 and you can find your Triodos cash ISA account number by logging in to your account online or via the Triodos Mobile Banking App, or by checking your bank statements.
Acceptable forms of ID vary depending on the issuing country of the documents. If your ID was issued in the United Kingdom we can accept a passport, residence permit or driving licence. The list below outlines what ID can be used when it was issued from another country.
Argentina:
Australia:
Austria:
Belgium:
Brazil:
Bulgaria:
Canada:
China (mainland, not including Macao):
Croatia:
Cyprus:
Czech Republic:
Denmark:
Estonia:
Finland:
France:
Germany:
Greece:
Hong Kong (CHN):
Hungary:
Iceland:
India:
Ireland (Republic of):
Italy:
Japan:
Latvia:
Liechtenstein:
Luxembourg:
Malta:
Mauritius:
Mexico:
Netherlands:
New Zealand:
Norway:
Peru:
Poland:
Portugal:
Romania:
Russia:
Singapore:
Slovakia:
Slovenia:
South Africa:
South Korea:
Spain:
Sweden:
Switzerland:
Taiwan:
Turkey:
United Kingdom:
United States of America:
To send us a chat message, simply log in to Internet Banking and click the speech bubble icon in the bottom right corner. A member of our contact team will respond to you as soon as they can during opening hours. If you are not logged in to Internet Banking when they respond, you will receive an email notification.
You can send money from your Personal current account via Internet Banking or the Mobile App.
There are daily limits set depending on the type of payment and how you authorise the payment. The Faster Payment limit is cumulative and includes all amounts authorised on that day, even payments set for a future date. You are able to make multiple Faster Payments a day, but once the daily limit is reached, the payment needs to be made as a CHAPS payment, with a fee of £20.00.
See below for the daily authorisation limits for Faster Payments and CHAPS.
Faster Payments (Free of charge)
Digipass - Up to £20,000
Mobile App passcode - Up to £250
CHAPS (£20 fee)
Digipass - Up to £3m
Mobile App passcode - Up to £250
If you opened your account through the Mobile App and went through the ID and selfie check you can authorise payments up to £20,000 with your mobile passcode.
If you are making payments above £20,000 there are new daily payment limits. Please click here for more information.
You can see how many withdrawals have been made from your Online Saver Plus account by checking the account settings page in Internet Banking. This page will also show you how many free withdrawals are left and your current rate of interest.
To find your account settings, log in to Internet Banking, go to ‘Self Service’, and then ‘Account Settings’. Select your Online Saver Plus account from the drop-down menu to see your withdrawal terms and limits information.
If you have a savings or Impact Investment Fund Cash Account and use the Triodos Mobile Banking App or a digipass to login to internet banking you can amend, remove and add nominated accounts by following these steps:
Internet Banking:
Mobile App:
The new nominated account must be a sterling account in your name with another UK bank or building society or an existing Triodos UK account that allows you to transfer money in.
For joint accounts, one account holder can make a change in Internet Banking or the TriodosApp. Both account holders will receive an email letting them know that a change has been requested.
For fraud prevention reasons, after you submit your request to change or add a nominated account, there will be a 24 hour wait period until the change becomes effective. However, if a nominated account is removed, it will occur immediately.
You are not able to use Internet Banking or the Triodos App to update nominated accounts for the following situations or accounts:
• If you are a username and password customer
• If you operate the account through Power of Attorney
• If you manage your account by post
• Depository Receipt Cash Accounts
• Junior Cash ISA or Right Start Saver accounts
For these situations please send us a signed, written instruction by post to: Freepost TRIODOS BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
Triodos Bank
Deanery Road
Bristol
BS1 5AS
The instruction must include the details of the new nominated account (including the account name, six-digit sort code and eight-digit account number) and must be signed in accordance with the signature form previously returned to us. For joint accounts, the instruction must be signed by both account holders.
The new nominated account must be a sterling account in your name with another UK bank or building society or an existing Triodos UK account that allows you to transfer in funds.
Please note we will not be able to process any written instructions unless we can verify your signature with the one held on our records.
The digipass plastic is recyclable and in line with our sustainability commitment so please send in broken, old, damaged digi passes using the freepost address - Freepost TRIODOS BANK - and we will recycle it securely for you.
While setting up your Triodos App you provide two things:
1. Photos of your ID
To verify your identity and match the details to those we have for you. A fraudster couldn't use their own ID, as their details will not match the information we already hold. The photos you take are from different angles so we can identify fake documents and ensure no one else is attempting to access your account.
2. A live recording of your face
To compare this to your ID, and confirm that it is you setting up the app. This prevents a fraudster from gaining access to your accounts using a fake copy of your ID. This is a digital version of an ‘in-person’ identity check that happens at a high street branch of a bank.
Then you simply choose a passcode which will be linked only to your device. This means that no one else can use your passcode to get into your accounts on their device.
Your ID photo and selfie recording will be held and protected by Triodos Bank and our digital identity verification partner, Fourthline. Please see our Terms & Conditions for more information and our Privacy Policy for how we hold and protect your data.
The Triodos Mobile Banking App is available to all personal customers. It’s not currently available for business accounts.
Search our help and support section for more
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