If your available balance is less than the monthly fee it will still be taken, this may result in an unarranged overdraft. You won't be charged any additional fees. If you are experiencing financial difficulty please contact us or seek advice from an independent support service such as the citizens advice bureau or the money advice service. For more about unarranged overdrafts, please see the terms and conditions.

We realise that some customers won't want to bank online and that will mean that this account isn't for them. As a small bank we have had to make some difficult choices about the proposition and in an environment that is becoming increasingly digital we decided an online account was the right option. We considered telephone and postal banking but the costs to offer this service would have been overly prohibitive to launching the product.

To change your settings for SMS text messages, please log in to your Internet Banking, navigate to ‘Self service’ under quick links, then select ‘Preferences and privacy’. Here you can click on ‘Text notification settings’ to amend your notifications and save the changes.

To change your settings for push notifications, in the app go to 'More', then select 'Preferences & privacy'. Here you can tap on 'Push notifications' and choose which push notifications you would like to receive, if any.

Yes, we do offer joint accounts. You can apply via our current account page.

You can withdraw up to £300 per day in the UK per cardholder from ATMs accepting Visa. You can amend this to up to £500 per day in the Triodos app under More > Cards > Card daily limits > Cash withdrawals. You can amend this in Internet Banking under Self Service > Cards > Daily cash withdrawal limit.

You can use any cash machines displaying the Visa logo.

To make things easier you can find your nearest cash machine here.

Remember, you can also request cash back when shopping with participating retailers.

Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the Triodos Mobile Banking App under ‘More’, ‘Account settings’ then ‘Direct Debits’, or in Internet Banking under ‘Self Service’, ‘Account settings’ then ‘Direct Debits’. You will need to contact the company who claim the Direct Debit to cancel it with them as well.

No - we do not offer overdrafts on our Personal Current Account.

For assistance with debt and managing your finances please visit our support page where we list a number of specialist organisations who will be able to help you.

You can amend a standing order through Internet Banking or through the Triodos Mobile Banking App.

From the main menu, click on your account, then the ‘Upcoming’ tab and select the standing order you wish to change. Select ‘amend’.

Input new amount, reference, date, and frequency and follow on-screen instructions to authorise.

To cancel a standing order through Internet Banking or through the Triodos Mobile Banking App.

From the main menu, click on your account, then the ‘Upcoming’ tab and select the standing order you wish to cancel. Select ‘delete’.

The minimum age for applicants is 18 and you must be UK resident.

Log into the Triodos App and choose ‘More’, ‘Cards’, select the relevant card and then choose ‘View PIN’.

You can change your PIN at an ATM using the PIN Services menu.

When you open an account with us, we need to obtain sufficient proof of your identity and address. We do this to satisfy our legal obligations and protect you, the public and Triodos Bank against fraud and misuse of the banking system. To help us verify your identity, we may use the details you provide to do electronic searches about you at credit reference agencies. They will supply us information from databases, including information from the Electoral Register and fraud prevention agencies.

If you have a passport or driving licence in your new name, we can send you a link by email so you can upload your document digitally. You will need access to a smartphone for this. Please call us or send a chat message to request a link. We will also need to know the reason for your name change.

Alternatively, send us an original or certified copy of the documentation (marriage certificate, deed poll*, decree nisi or decree absolute or final order) along with a covering letter including both your ‘old’ and ‘new’ signature.

*Please note that we can only accept deed poll documents that have been enrolled in the courts. For more information see here

You can send your letter using our Freepost address:

Freepost TRIODOS BANK (no stamp required)

Standing orders can be found in the Triodos Mobile Banking App or Internet Banking, choose the account you wish to check and select the Upcoming tab on the account overview.

To set up standing orders in the Triodos App or Internet Banking, choose the account you wish the money to be taken from and select 'Payments'. Enter the recipients’ details and the amount. Click the calendar icon next to the payment date to set the frequency of the payment and save your changes. Authorise the payment to complete the set up.

Standing orders are processed on working days, so if the payment you have set up is due to go out on a weekend or UK bank holiday, it will be processed on the next working day.

You can change your security word by logging into internet banking and choosing 'Self Service' and then click 'Personal Settings' and then 'Edit' next to the Salutation option. If you are having difficulty accessing your account through internet banking please contact us.

There can be many reasons why your card payment might be declined. For example:

• Your card is set by default to only allow transactions in Europe. This means that an online card payment will be declined if you are trying to pay a company that is based outside of Europe, even if you are paying in GBP. You can change your card usage to worldwide in the Triodos Mobile Banking App by going to More > Cards > Card usage abroad, or in Internet Banking by going to Self service > Cards > Card usage abroad.
• You may need to adjust your card daily limit. This can be done in the Triodos App under More > Cards > Card daily limits, or in Internet Banking under Self service > Cards > Card daily limits.
• Your address may not match with both the retailer and your Triodos account. You can check your address in the Triodos App under More > Personal information, or in Internet Banking under Self service > Personal settings.
• You may need to approve the payment. More information on this can be found here.

If these suggestions do not resolve the issue, please contact us.