Mobile onboarding is when you apply and open an account using the Triodos Mobile Banking App. The whole application process is completed using the app and includes taking photographs of your ID and a recording of your face - a digital version of an in-person identity check which removes the need to go into a branch.

Applying using our App is available for Personal Current Account, Online Saver, Online Saver Plus, Online Cash ISA, Fixed Rate ISA, Ethical Savings Bonds, Stocks and Shares ISA and Impact Investment Account applications.

If you sell your mobile device on which you installed the Mobile App, uninstall it first.

It is a good idea to reset your device to factory settings before you pass it on or sell it. This way you can be sure that no personal information (messages, photos, videos) is left on the device.

Once you have completed your application it can take 1-2 working days to open the account.

When your account is ready, we will send you an email confirmation. You can then open the Triodos App and start using your account.

You have 15 minutes to complete the application. After this time the screen will time out and you will have to start again.

There are help icons on each screen - simply press the [i] information icon in the top right-hand corner for help and support.