We’re doing our very best to support our customers and other ethical organisations during this difficult time. If you are an existing lending customer, please contact your Relationship Manager to discuss your circumstances.

A new debt finance programme, the Recovery Loan Scheme (RLS) 3, was announced by the Government and will come into effect shortly. Whilst we were accredited under the CBILS and original RLS schemes, we are not an accredited lender for RLS 3 at this moment in time. If you are looking to access this scheme, more information can be found on the British Business Bank website.

If you have a question regarding your existing CBILS or RLS facility with Triodos Bank, please contact your Relationship Manager.

There is an Annual Service Charge paid quarterly by Impact Fund investors and an Ongoing Charges Figure which is deducted from the fund daily and therefore not paid separately.

Annual Service Charge – paid by you quarterly 

The Annual Service Charge is tiered, so customers who hold more than £250,000 in either their Triodos Impact Investment Account or Stocks and Shares ISA will pay a lower percentage on the investment balance over this amount.

Holdings in either a Triodos Impact Investment Account or Stocks and Shares ISA

• The percentage charged per annum on any balance of holdings up to and including £250,000.00 is 0.40%
• The percentage charged per annum on any balance of holdings £250,000.01 and over is 0.20%

The Annual Service Charge (ASC):

• is a charge that is collected by Triodos Bank UK to cover costs of providing our investment service, including administration costs.
• is expressed as an annual percentage but calculated and paid quarterly, based on the average value of your holding across the previous quarter.
• is paid from money in the linked Cash Account or by selling shares if there isn’t enough cash available (see below for details).

On the first Calendar Day of a new quarter we will check your Cash Account to see if cash is available to cover the Annual Service Charge for the previous quarter. If cash is available, it will be earmarked and deducted on the first weekday of the quarter. If you do not have enough money in your Cash Account to cover an upcoming Annual Service Charge, we will try to contact you beforehand by email or letter to let you know, so that you can pay into your Cash Account if you would like to.

If there is an insufficient cash balance on this day, we will instruct to sell shares in your investments to cover the whole amount (there is no charge to pay your Annual Service Charge in this way). The dealing instruction will be automatically generated to proportionately sell enough shares within your account based on your holding on the first Calendar Day of the new quarter. 

For more information, please also see How can I pay for my Annual Service Charge? and How do you decide which shares to sell from my holdings to cover my Annual Service Charge?

Please be aware that the sale of shares to cover the Annual Service Charge is classified as a disposal for Capital Gains Tax purposes and may need to be declared to HMRC (unless they are held in a Stocks and Shares ISA).

The Annual Service Charge will be itemised on your quarterly statement, which provides a breakdown of all charges applied over the previous quarter along with any additional trades during the period.

Ongoing Charges Figure – deducted from the fund daily and not paid separately by you

The Ongoing Charges Figure (OCF):

• is the ongoing costs of running the funds, also known as the Total Expense Ratio or TER). The OCF includes the fund managers Annual Management Charge and other expenses of running the fund, such as the board of directors and audit fees. The Annual Management Charge is the charge taken by Triodos Investment Management to select investments based on their sustainable and financial performance.
• is expressed as an annual percentage and calculated and deducted from the fund daily. The charge is reflected in the value of the fund and you do not need to pay for it separately.
• can be found in the Key Investor Information Document (KIID) and may vary.
• includes the cost of converting between sterling and euros when buying and selling, which is charged at 0.2% of the exchange rate used (this fee is not applied directly to individual investments, it is shared by all euro and sterling investors in the fund and is already accounted for in the published share price).

Please visit the fund pages on our website for details of the current OCF:

Triodos Global Equity Impact Fund

Triodos Pioneer Impact Fund

Triodos Future Generations Fund 

Triodos Sterling Bond Impact Fund

Yes. You can transfer an existing stocks and shares ISA to a Triodos Stocks and Shares ISA. Be aware, if transferring from a stocks and shares ISA, your investments will be sold and the transfer will be completed in cash.

If you don't already have a Triodos Stocks and Shares ISA, you will need to open one first. You can do this via the Triodos Mobile Banking App.

To request the transfer, you’ll need to download and complete the relevant form below. The forms are interactive so you can fill out your details online, but you’ll need to print the form and sign it using a pen.

Then simply return it to ‘Freepost TRIODOS BANK’ and we’ll transfer the funds directly between your ISAs and protect your tax-free ISA status. Do not move funds out of an ISA yourself, because your money will lose this ISA status.

The transfer process usually takes between 14-30 days. We’ll write to you when the transfer is complete.

Transfer from another provider to a Triodos Stocks and Shares ISA
Transfer from another Triodos ISA to a Triodos Stocks and Shares ISA

Yes. You can transfer an existing cash ISA to your Triodos cash ISA. If you don't already have a Triodos cash ISA, you will need to open one first. Explore our range of ethical ISAs to find the right one for you, then apply via the Triodos Mobile Banking App.

To request the transfer, you’ll need to download and complete the relevant form below. The forms are interactive so you can fill out your details online, but you’ll need to print the form and sign it using a pen.

Then simply return it to ‘Freepost TRIODOS BANK’ and we’ll transfer your money directly between your ISAs and protect your tax-free ISA status. Do not move your money out of an ISA yourself, because your money will lose this ISA status.

The transfer process usually takes between 14-30 days. We’ll write to you when the transfer is complete.

If you are transferring to a new Fixed Rate ISA, please note that it can take up to 30 days to complete a transfer. We must receive your money from your existing provider within 60 days of the Fixed Rate ISA account opening date, so please make sure you start the transfer process as soon as possible.

You can use the Triodos App to log in to Internet Banking by following these steps:

1. Go to the Triodos login page on your internet browser and select the tab called ‘Log in with mobile app’.
2. Open the Triodos App on a second device and tap the QR button in the corner of the login page.
3. Scan the QR code on your internet browser with the scanner.
4. Use your passcode, fingerprint or face recognition when prompted in the app.
5. Tap ‘confirm’ in the app and Internet Banking will automatically log in.

Trades are submitted to the fund manager at 10am each Business Day. So you can cancel a trade which has not been dealt at any time prior to this.

To cancel a pending instruction, go to your investment account in Internet Banking or the Mobile App where you will find ‘Pending’ instructions under the ‘Transactions’ section. Click on the instruction you would like to cancel, you will be shown the key dates for your instruction and a cancel button (which will not be shown if your instruction has now been dealt and is therefore no longer pending). Select ‘Cancel’ then click ‘Continue’ to confirm you would like to cancel your instruction. You will then see a message confirming that your instruction has been cancelled.

Cash cannot be paid in to the Triodos Current Account. You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account, you can send them via our freepost service to our office in Bristol - Freepost TRIODOS BANK. This is an untracked 2nd class service, however, if you are sending in cheques or original documents, you may wish to use our registered address (this will require a stamp):

Triodos Bank
Deanery Road
Bristol
BS1 5AS 

Please include the sort code and account number of the account you wish the cheque to be credited to.

To let us know a customer has died, please call us on 0330 355 0355.

• complete a Bereavement Notification form
• send this to us by email or by post, along with a copy of the Death Certificate.

If you are also a Triodos customer, you may notify us sending us a chat message in Internet Banking.

The Financial Services Compensation Scheme (FSCS) is a UK body which gives you automatic protection up to £85,000 if your bank, building society, or credit union goes out of business.

Your eligible deposits with Triodos Bank UK are protected up to a total of £85,000 by the FSCS. An eligible deposit is money in accounts such as current and savings accounts, including cash ISAs. With Triodos, this will also cover cash held in investment accounts but not the investments themselves.

Please note that the £85,000 will apply to the total of all eligible deposits with Triodos Bank rather than per account or product. Any deposits over this amount are unlikely to be covered.

For more information, please visit the Triodos FSCS webpage.

Triodos Bank will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.

The ISA allowance is the maximum amount you can invest across all types of ISAs in any one tax year. You can put your whole allowance into a particular type of ISA or you can split it between the different types of ISAs: Cash, Stocks & Shares, Lifetime and Innovative Finance. The ISA allowance for the 2025/26 tax year is £20,000. For Junior Cash ISAs, the allowance is £9,000.

As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.

What we do

• Provide around the clock debit card transaction monitoring.
• Provide 24/7 phone support to answer your questions about your debit card.
• Give you the ability to block your card in the Triodos App or Internet Banking.
• Temporarily block accounts and debit cards if fraudulent activity is suspected.
• Automatically log you out of Internet Banking and the app after a period of inactivity.
• Keep you up to date with fraud protection advice.
• Send text alerts when online or card transactions are made.
• Temporarily suspend your Internet Banking if left dormant for a long time.
• Monitor payments to assess whether the payment you are making is likely to have been made as part of a scam.

What we’ll never do

We will never contact you out of the blue to ask you:

• For your mobile app passcode.
• For your digipass PIN.
• For your card number or PIN.
• To transfer money out of your account.
• To click a link in an email to our Internet Banking.
• To download any software onto your PC or mobile phone.
• To authorise or cancel card payments through the app, or approve “refunds”.

If in doubt, call us on the number on our website, or delete the email without opening it.

Learn more about how to stay safe online or visit the action fraud website.

Yes, you can split your ISA allowance into different types of ISA: Cash, Stocks & Shares, Lifetime, and Innovative Finance.

Since 6 April 2024, you have been able to subscribe to more than one Cash, Stocks & Shares or Innovative Finance ISA in the same tax year. However, it is still only possible to have one Lifetime ISA. Please note that Triodos does not offer Lifetime ISAs.

The dedicated website can be accessed until 30 June 2025 to read and accept the offer.

Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.

Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.

Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a chat message in Internet Banking.

Yes.

Triodos Bank does not offer credit cards for personal or business customers in the UK at present. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. However this is not a product we are looking to launch in the foreseeable future.

You can save any amount between £500 and £1,000,000.

The Current Account Switch Service makes switching current accounts to Triodos Bank from another UK bank or building society simple, reliable, and stress-free.

The whole process takes only seven working days and is completely free. It is also backed by the Current Account Switch Guarantee.

This service provides all the following benefits:

• Regular payments (in and out) will be moved to your new account, and payments made to your old account after your switch date will be automatically redirected to your new account. Please note this doesn’t include any payments received from abroad.
• Any remaining credit balance in your old account will be transferred to your new account and your old account will automatically close.
• The switch process will be managed entirely by your new bank or building society and will be backed by the Current Account Switch Guarantee.