Pay with Apple Pay
Easy and secure payments with your iPhone and Apple Watch
Can I use Apple Pay?
Watch the tutorial videos
In these videos, we explain how to set up and pay with Apple Pay
Download the app
Download the Triodos App below or search for 'Triodos Bank UK’ in the App Store.
How to install the Triodos Mobile Banking App
Frequently asked questions
You can remove the Triodos Debit Card from your Apple Wallet at any time. After that, you won't be able to pay with Apple Pay.
How to remove the Triodos Debit Card from the Apple Wallet:
- Go to Apple Wallet and tap the card you want to remove
- At the top right, tap the circle with three dots
- Tap card details
- Tap remove card
Please note that depending on your iOS version, the steps may differ slightly. Also, the transaction history of this debit card will no longer be visible in the Apple Wallet.
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If your card is damaged and you request a replacement or is about to expire so you have a replacement on the way, you can continue to use Apple Pay. You will not need to set up Apple Pay again for your new card.
If your card is lost or stolen so has been blocked, Apple Pay will also be blocked. Apple Pay will remain blocked for the card that has been lost or stolen. Once your new card has been issued it will automatically be set up on Apple Pay for you to use. You will still need to activate your debit card once it arrives to be able to use it.
If you need more information on how to activate your debit card, please see below.
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If you lose an Apple Pay enabled device, you can remove your debit card from Apple Pay by placing your device in 'Lost Mode' via Find My iPhone or by 'Removing All Cards' on icloud.com.
Once you have disabled your card on your device/s following the steps above, please contact us.
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The limit you can pay with Apple Pay is the same as your physical debit card.
You can find/change your card daily limit in the Triodos App under More > Cards > Card daily limits, or in Internet Banking under Self service > Cards > Card daily limits.
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Yes, some places may not accept Apple Pay or may require you to insert your physical card. You will also need your physical card to withdraw cash from an ATM.
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When your debit card is added to Apple Pay, it creates a unique Device Account Number. The last 4 digits of this number are shown on receipts in place of your card number. This is part of Apple Pay's built-in security measures that help protect your data during payment transactions.
More information about why this feature is used - along with information about Apple Pay's other privacy and security features - is available here: Apple Pay security and privacy overview.
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It is possible that your telephone number is incorrect so the code has not been sent correctly. You can change your contact details yourself in the Triodos Mobile Banking App and Internet Banking. If your details are correct, please contact us.
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There can be a number of reasons why your card can't be added. Please contact us for more information.
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Download the latest version of the Triodos Mobile Banking App.
Here's how to set up Apple Pay:
- Open the Triodos Mobile Banking App on your iPhone
- Go to More
- Tap Cards
- Tap Add to Apple Wallet
Here's how to add the Triodos Debit Card to an Apple Watch:
- Open the Apple Wallet on your Apple Watch
- Tap More options
- Tap Add card
- Choose Payment Card
- Select the Triodos Debit Card
Your Triodos Debit Card must be active to be able to use Apple Pay. If you have not yet activated it, you can do this by using your PIN to withdraw cash from an ATM or when making a payment using your physical debit card and PIN.
To use Apple Pay you need to have contactless payments enabled for your card which can be found under More > Cards > Contactless payments.
If you remove your Triodos Debit Card from Apple Pay, you can re-add it at any time by following these same steps.
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Your Triodos Debit Card must be active to be able to use Apple Pay. If you have not yet activated it, you can do this by using your PIN to withdraw cash from an ATM or when making a payment using your physical debit card and PIN. To use Apple Pay you also need to have contactless payments enabled for your card which can be toggled on or off in the Triodos App or Internet Banking under More > Cards > Contactless Payments.
There are other reasons why a payment with Apple Pay may not work, such as a blocked debit card or insufficient funds in your account.
If you have tried all of these options and need further help, please contact us.
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Here's how to pay in-store with Apple Pay:
When paying with Apple Pay online or in-app,
You can turn on/off notifications for transactions in the Wallet App which will confirm if the transaction was successful.
Your Triodos Debit Card needs to be activated before you can make your first Apple Pay payment. You can do this by using your PIN to withdraw cash from an ATM or when making a payment using your physical debit card and PIN.
To use Apple Pay you need to have contactless payments enabled for your card which can be found under More > Cards > Contactless payments.
- Hold your iPhone or Apple Watch near the payment terminal
- Check the amount
- Confirm with your Face ID, Touch ID, or passcode
- If it says 'Done', the payment was sent
When paying with Apple Pay online or in-app,
- Select Apple Pay from the payments options
- Check the amount & details before double clicking on the side button as explained on the screen
- Confirm with your Face ID, Touch ID, or passcode
- If it says 'Done', the payment was sent
You can turn on/off notifications for transactions in the Wallet App which will confirm if the transaction was successful.
Your Triodos Debit Card needs to be activated before you can make your first Apple Pay payment. You can do this by using your PIN to withdraw cash from an ATM or when making a payment using your physical debit card and PIN.
To use Apple Pay you need to have contactless payments enabled for your card which can be found under More > Cards > Contactless payments.
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